Reduce Help Desk Calls with Password Reset Server

12 11 2013

Any help desk or system administrator will tell you that their company spends much more time resetting end-user passwords then they should. Constant calls to the help desk for this simple yet urgent problem eat a lot IT’s time that could be spent working on other projects and support issues.

To help alleviate this problem, Thycotic Software developed Password Reset Server. Password Reset Server is a self-service password reset tool for Active Directory end-users. It makes the password reset process very simple and straightforward, with a Windows login integration for in-network employees and a web portal for those off-site.

Some of the main features of Password Reset Server include:

Self-Service Password Resets

End-users are put in charge of changing their own passwords. With secure identification, I.T. no longer has to be directly involved.

Automatic Enrollment

IT teams can bulk-enroll all employees. That way, users can simply log into the site and answer questions based on Active Directory attributes when they need to change their passwords.

Multi-factor Questions

Add security to ensure the correct person is resetting their password with multi-factor authentication, including verification via phone, email and SMS.

By providing a secure method for end-users to reset their Active Directory passwords, Password Reset Server helps reduce support demands on help desk staff and allows them to focus on other tasks while giving end-users a quick and easy interface for changing their own passwords.

Learn more about Password Reset Server at our upcoming webinar on Thursday, November 14, at 11:30am EST. We hope you’ll join us!

Register here for the Password Reset Server webinar


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